Refund and Returns Policy

 

Introduction:

Jan-Way PE is committed to ensuring that every customer is satisfied with their purchase. We offer refunds for digital products in accordance with this Refund and Return Policy.

General Conditions:

• All sales of digital products are final.

• Refunds for digital products are only possible in the following cases:

  • The product has not been downloaded or used.

  • The product does not match the description on the website.

  • The product is not working properly.

• Refund requests must be submitted within 14 days of purchase.

• Refund requests must be submitted in writing.

Exceptions:

• The following products are not refundable:

  • Products that have been downloaded or used.

  • Products that were purchased at a discount or on sale.

  • Products that were purchased by subscription.

Refund Procedure:

• To request a refund:

  • Contact us:

    • By phone: [Enter phone number]

    • Through the contact form: [Enter URL of the contact form]

  • Provide the following information:

    • Your name.

    • Your email address.

    • Your order number.

    • The reason for your refund request.

  • Attach any relevant documentation, such as screenshots or error messages.

Timeframes:

• We will review your refund request within 10 business days.

• We will notify you of the outcome of your request via email.

Important Notes:

• We reserve the right to change this Refund and Return Policy at any time.

• In the event of any dispute related to a refund, the final decision will be at the discretion of Jan-Way PE.

Thank you for your understanding!